Claims and interventions connected to the building history

Turn a claim into a technical action

The buyer’s initial message is not always enough to start an intervention. The team checks the address, room, nature of the defect, photographs, and context before deciding the appropriate treatment.

Qualification prevents incomplete transfers and separates an information request, an item still open from handover, and a matter that needs a contractor visit.

Assign and follow the intervening contractor

The contractor receives a precise request with the dwelling, location, supporting evidence, and intervention objective. Scheduling retains proposed dates, confirmations, and any postponements.

After the visit, the result, photographs, and comments join the same file. If the issue remains unresolved, a further action can be created without deleting the first intervention.

• Qualified request and dwelling context
• Assigned contractor and transmitted information
• Appointment, confirmation, and change history
• Report, photographs, and intervention outcome
• Buyer signature and closure decision

Close with a signed intervention record

The record identifies the request, date, attending contractor, and completed work. The buyer’s signature records attendance and the result observed during the appointment.

In Builddar, the signed record is archived in the buyer space and remains connected to the claim. Customer teams retain a continuous chronology from request to closure.

Recover context produced during construction

When a request resembles an earlier snag, history can provide the location, trade, photographs, and prior actions. Aftercare teams do not start only from the message received after handover.

This continuity distinguishes an isolated ticket tool from building lifecycle management. It strengthens the file without assuming that every buyer claim necessarily had a known origin during construction.